Swachhata is a mobile application that allows individuals an opportunity to connect directly with city waste management officials as waste management problems arise within the community.
TARGET USERS: Individuals, Businesses, Industry, Government
KEY CONSIDERATIONS: Swachhata now has wide coverage across all of India’s 4041 towns and cities.
MORE INFORMATION: http://swachh.city/
Open dumping poses a significant risk to public health and the environment. With few engineering measures in place, these dumping sites can contaminate groundwater and surface water, pollute the air, attract insects, vermin and other potential carriers of diseases, devalue properties and a host of other negative impacts. These disposal sites are one of the largest sources of potential pollution to the communities hosting them.
The Swachhata application is a fourth generation complaint redress mobile and web platform. It is a technical leap in how complaints and grievances are being redressed by Municipal Corporations in India, including waste management issues. This solution is for all the 4041 towns and cities of India.
The Swachhata application fuses together a time-tested complaint redressal platform with the opportunity for citizens to work together on civic issues with community centric features for citizens to vote up on complaints, share them with other concerned citizens and comment on the work being done.
The campaign was officially launched on October 2, 2014 at Rajghat, New Delhi, where Prime Minister Narendra Modi himself cleaned the road. It was performed in remembrance of Mahatma Gandhi, the father of the nation. It was India's biggest ever cleanliness drive and saw the participation of 3 million government employees, school and college students.
Citizens can download the mobile application and use it to file complaints. The citizens only need to take a picture of the complaint they see on the ground and post it through the Swachhata app. The app can pinpoint the location of the complaint using the geo-location of the picture. It automatically gets forwarded to the municipal corporation for action.
Citizens get regular updates and notifications on the status of their complaint. They can also send comments, feedback, reply to status messages and give final comments after verifying whether the complaint has been resolved on the ground. Users can also vote up on complaints in their locality or complaints uploaded by friends and neighbors.
The app has more than 8 million downloads.
Integrating tech into waste management services has been largely focused in the area of smart sensors, but consumer engagement and complaint redress services have proven successful under India’s Swachhata application.
In the City of Mysore, up to 90% of consumer waste management complaints through the app are resolved by the city.
See other city examples here: http://swachh.city/analytics
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